Payment, Cancellation & Refund Policy
1. Payment Terms
- A 25% advance payment is required at the time of confirmation of the booking.
- The remaining 75% balance must be paid at least 20 days before arrival.
- For bookings made within 20 days of arrival, full payment is required at the time of booking.
- Payments can be made through Net Banking, Credit/Debit Cards, UPI, or Payment Gateway Link.
- Cash payments are not accepted for booking.
2. Cancellation & Refund Policy
If a booking is cancelled, the following refund terms apply:
- Within 7 days of arrival → No refund (100% cancellation charge).
- 8 to 15 days before arrival → 50% refund (a 50% cancellation charge applies).
- 16 to 20 days before arrival → 75% refund (a 25% cancellation charge applies).
- More than 20 days before arrival → 85% refund (a 15% cancellation charge applies).
Important Note:
- A minimum 15% charge will apply to all cancellations, even if the cancellation is made well in advance.
- Refunds, where applicable, will be processed within 10-15 business days, and bank transaction fees (if any) will be deducted.
- Travel Insurances are mandatory for all travellers before they undertake tour with GHE
- For all All cancellations must be made in e-mail format only.
3. Modifications & Rescheduling
- Date modifications are subject to availability and must be requested at least 10 days before arrival.
- A rescheduling fee may apply depending on the changes requested.
4. Special Refund Conditions
- Medical Emergencies: In case of a serious health issue, a 50% refund will be provided, subject to submission of a valid medical certificate.
- Natural Calamities & Travel Disruptions: If travel is disrupted due to natural disasters, GHE will assist in rescheduling but is not liable for refunds.
5. No-Show Policy
- If the guest fails to check in on the scheduled date without prior notice, no refund will be provided.
